Well the issues with vehicle have been escalated.
The lease company has requested an RAC inspection of the vehicle because of the volume of issues and the number of RAC attendances to fix issues. Even at the preliminary stage the RAC engineering manager was shocked at the breadth of vaults his patrols had fixed even though the vehicle had been hardly used during Covid period.
Then the tipping point was from the complaint to SEAT UK. A complaint manager called me back today and the arrogance was truly shocking. I cannot even believe what I heard myself.
1. No matter what dealer i go to big or small, they are all as experienced to the same level and all follow the same processes. Our local dealer has a small SEAT offering compared to another one nearby that services SEAT, Skoda, VW and Audi vehicles. Working on 2 -3 vehicles a day equates to workshops that have 20-30 vehicles a day using a high percentage of common components
2. SEAT only permit cars to be serviced/worked on by SEAT garages and not Skoda, VW or Audi garages because processes and procedures are "completely different" and that multi brand franchise must have different workspaces for each brand !
3. Now that there is a complaint with SEAT UK. The dealers will be more likely to follow the process and fix the problem. That really had me incensed after point 1. Apparently, If i had complained to SEAT UK earlier, my vehicle would have been fixed by now!
4. There are known issues with the infotainment systems since 2019 that require a software updates. However, they cannot get the software to work and expect a fix in around 6 months time.
5. When I pointed out the number of owners on this forum and elsewhere that have been blighted by issues like the infotainment system, I was told expressly "SEAT do not recognise any comments on the internet forums because they could have been written by anybody". When I pointed out that these were mainly disgruntled customers and posting for a reason and that Social Media is the way a lot of people now express product feedback. I was told the only information they take into account is from dealers and direct complaints from customers.
6. If I am unhappy with the vehicle return it to the lease company or complain to the ombudsman. In other words, hopefully you will go away.
Prior to the Tarraco, I had two Leon's which were brilliant and required minimal warranty work (a folding seat hinge snapped!) In 2021, I covered more miles in courtesy cars than the Tarraco it was so problematic. In over 40 years of driving I have never had as many problems or issues with a car as this one.
The lease company has requested an RAC inspection of the vehicle because of the volume of issues and the number of RAC attendances to fix issues. Even at the preliminary stage the RAC engineering manager was shocked at the breadth of vaults his patrols had fixed even though the vehicle had been hardly used during Covid period.
Then the tipping point was from the complaint to SEAT UK. A complaint manager called me back today and the arrogance was truly shocking. I cannot even believe what I heard myself.
1. No matter what dealer i go to big or small, they are all as experienced to the same level and all follow the same processes. Our local dealer has a small SEAT offering compared to another one nearby that services SEAT, Skoda, VW and Audi vehicles. Working on 2 -3 vehicles a day equates to workshops that have 20-30 vehicles a day using a high percentage of common components
2. SEAT only permit cars to be serviced/worked on by SEAT garages and not Skoda, VW or Audi garages because processes and procedures are "completely different" and that multi brand franchise must have different workspaces for each brand !
3. Now that there is a complaint with SEAT UK. The dealers will be more likely to follow the process and fix the problem. That really had me incensed after point 1. Apparently, If i had complained to SEAT UK earlier, my vehicle would have been fixed by now!
4. There are known issues with the infotainment systems since 2019 that require a software updates. However, they cannot get the software to work and expect a fix in around 6 months time.
5. When I pointed out the number of owners on this forum and elsewhere that have been blighted by issues like the infotainment system, I was told expressly "SEAT do not recognise any comments on the internet forums because they could have been written by anybody". When I pointed out that these were mainly disgruntled customers and posting for a reason and that Social Media is the way a lot of people now express product feedback. I was told the only information they take into account is from dealers and direct complaints from customers.
6. If I am unhappy with the vehicle return it to the lease company or complain to the ombudsman. In other words, hopefully you will go away.
Prior to the Tarraco, I had two Leon's which were brilliant and required minimal warranty work (a folding seat hinge snapped!) In 2021, I covered more miles in courtesy cars than the Tarraco it was so problematic. In over 40 years of driving I have never had as many problems or issues with a car as this one.
